Website and Program Terms and Conditions

These Terms and Conditions (“Terms”) were last updated on 25/06/2025

Please read these Terms carefully before using our Website (defined at Clause 1.3) and any of our Programs (defined at Clause 3.1). In particular, we draw your attention to clauses 5 (your obligations and restrictions), 7 (disclaimer), 8 (our responsibility to you for loss or damage you suffer) and 15 (cancellation of orders).

Funded Trading Plus (FTP) is not authorised or regulated by the Financial Conduct Authority, as it is not providing any regulated products or services by law. The Programs are simulated trading accounts, which allow users to execute simulated trades using simulated funds in a simulated live trading environment. The funds allocated to the simulated trading accounts have no monetary value. Users are not able (at any time) to invest their own funds in order to use the Programs.

FTP does not incite, encourage, or solicit users to invest their own funds with any third parties that offer other similar Programs, or to invest real capital for use in any real-world trading of any trading instrument on any real-world market or exchange.

Part 1 of these Terms always applies when you use the Website and any of our Programs. Part 2 of these Terms applies when you order and purchase any Program.

Part 1 – General

  1. Who we are and how to contact us
    1. Licensed software from MetaQuotes™ (namely MetaTrader5™ or MT5™), is provided for the sole purposes of simulated trading services by Funded Trading Plus Ltd, a company registered in St Lucia, whose registered office is at Funded Trading Plus Ltd, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
    2. The registered number is 2025-00109
    3. You can contact us by:
      1. email at [email protected]
      2. post at Funded Trading Plus Ltd, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia;
      3. telephone on 0333 090 9800; or
      4. completing and submitting the form on the ‘contact us’ section of our website at https://fundedtradingplus.com (“Website”).
    4. For users of any other trading platform, simulated trading services are provided by FTP London Ltd, a company registered in the United Kingdom, whose registered office is at FTP London Ltd, 7 Bell Yard, London WC2A 2JR.
    5. The registered Company number is 13719292.
    6. You can contact us by:
      1. email at [email protected]
      2. post at FTP London Ltd, 7 Bell Yard, London, WC2A2JR
      3. telephone on 0333 090 9800; or
      4. completing and submitting the form on the ‘contact us’ section of our website at https://www.fundedtradingplus.com (“Website”).
    7. All operational customer support is provided by FTP London Ltd.
  2. By purchasing a Program you accept these Terms
    1. These Terms apply to the individual who accepts these Terms, or the company or organisation on behalf of which an individual accepts these Terms (“you”, “your”, “user”).
    2. You will be asked to agree to these Terms prior to submitting your order to purchase a Program.
    3. By clicking the “I have read and agree to the Terms of Use” button, you acknowledge that: (a) you have read, understood and agree to these Terms, (b) you will be legally bound by these Terms and (c) where you are using a Program on behalf of your company or organisation, you have the authority to act on behalf of such company or organisation.
    4. These Terms apply to your use of the Website and all Programs.
    5. We may amend these Terms from time to time so you should save a copy of these Terms for your records. We will make every effort to communicate changes to these Terms in advance by email.
    6. Any changes to these Terms will be effective from the next time that you access your Account (defined at Clause 4.1 below). If you do not agree to any changes, please do not continue to use the Program. Your continued use of a Program shall indicate your acceptance of any change.
    7. If you have any questions about these Terms (including any changes we make to these Terms) or technical questions or complaints relating to the Website or any Program, please contact us using the contact details at Clause 1.3, or 1.6 above, as relates to the platform you are using.
  3. Programs
    1. The programs we offer, which can be accessed via our Website, are simulated trading accounts which allow users to practice their trading techniques and strategies by executing simulated trades using simulated money in a live trading environment (“Program”).
    2. The Programs do not permit users (at any time) to execute trades in real financial markets with real funds.
    3. The funds allocated to the simulated trading accounts have no monetary value.
    4. Users are not able (at any time) to invest their own funds in order to use the Programs.
    5. The trading platform on which the Programs operate (“Trading Platform”) is provided by a third party. The third party’s terms and conditions and privacy policy apply to your use of the Trading Platform and are available when you access the Trading Platform. You should read the third party’s terms and conditions and privacy policy before you first access the Trading Platform. By using the Trading Platform, you agree to the third party’s terms and conditions and privacy policy.
    6. These Terms, our Website, including the Help Center (https://help.fundedtradingplus.com/), and any published policies on our Website, set out the specification and functionality of each Program and the rules of the Program with which you must comply (“Program Rules”).
    7. If you wish to purchase a Program which allows you to earn rewards, you will be required to complete, sign and return to us the Contracted Researcher Agreement (“Agreement”) we provide to you (which shall incorporate these Terms). We will grant you access to the relevant Program once you fulfil our requirements (which may include providing to us the completed signed Agreement) and once we have issued the Order Acceptance Email (as defined at clause 14.3). The terms of the Agreement (and these Terms) shall apply to your use of such Program. If you do not provide us with a completed, signed Agreement we may withdraw access to the relevant Program.
    8. Our Website sets out if a Program requires you to undertake an Evaluation (defined at clause 3.10).
    9. Our Website sets out the Evaluation rules, including the number of Evaluations you are required to undertake, when you are required to undertake the Evaluations and how to complete an Evaluation (“Evaluation Rules”).
    10. An evaluation comprises the completion of a test to achieve an identified profit target in accordance with the Evaluation Rules (“Evaluation”).
    11. After you have completed an Evaluation, we will determine (in our sole discretion and acting reasonably) if you have passed or failed the Evaluation. Our determination is final. You will not pass an Evaluation if you fail to comply with the Evaluation Rules, if you fail to use the applicable Program in accordance with the rules for such Program, if you fail to use the applicable Program and/or your Account in accordance with these Terms and/or if you use unauthorised means to pass an Evaluation.
    12. We will notify you by email if you have passed or failed the Evaluation (“Confirmation Email”).
    13. If you have failed an Evaluation, we will disable your access to the applicable Program permanently on or after the date on which we send you the Confirmation Email.
    14. If you have passed all Evaluations of a Program:
      1. we will disable your access to the account linked to the applicable Evaluation phase of that Program permanently on or after the date on which we send you the Confirmation Email; and
      2. you will have the opportunity to participate in (at no. additional cost) a Program which allows you to earn rewards from our trades. If you wish to participate in such Program, you will be required to complete, sign and return to us the Agreement. On receipt of the completed signed Agreement, and subject to satisfactory compliance with these Terms, we will grant you access to such Program and these Terms and the terms of the Agreement shall both apply to your use of such Program.
    15. Rule Definitions and Program Parameters
      1. The following definitions apply to the rules and parameters of the paid Programs. Please ensure you are aware of which rules apply to your specific Program. These definitions may vary from time to time as FTP deems appropriate. Any variation will be communicated by amending these terms:
        1. Maximum Simulated Loss means the cumulative total amount of simulated capital that an account may decrease by, prior to the account being terminated. For more information, please refer to the published article in our Help Center. This is sometimes referred to as maximum drawdown. Exceeding the stipulated Maximum Simulated Loss for your program will result in account termination.
        2. Daily Simulated Loss means the simulated balance level in equity that an account cannot go below to. This figure resets each day at 16:59 (Eastern Standard Time [EST]). For more information, please refer to the published article in our Help Center. This is sometimes referred to as daily drawdown. Exceeding the stipulated Daily Simulated Loss for your program will result in account termination.
        3. The terms ‘Relative’ or ‘Trailing’ are both used to mean the maximum simulated loss figure moves as simulated profit is made on the account. Subsequently, this total is calculated as the maximum fall from the account’s high-water mark, calculated by deducting the programme’s Maximum Simulated Loss limit from the highest recorded balance. For more information, please refer to the published article in our Help Center.
        4. ‘Static’ refers to the loss limit being set from the initial starting balance on the simulated trading account. This figure does not move. For more information, please refer to the published article in our Help Center.
        5. Simulated profit target means the amount in closed simulated profit that the account must reach in order to trigger an account evaluation pass (in the case of evaluation accounts) or an account evaluation refund (in the case of relevant FT+ Trader Phase accounts). Reaching the simulated profit target will trigger an account review in line with FTP’s Risk Review Policy, progression to the next phase of the Evaluation is not automatic, and is subject to FTP’s discretion following account analysis.
        6. “x” minimum profitable days “y%” means the % in simulated profit that must be made on a specified number of separate trading days (“x”) in order to trigger an account evaluation pass (in the case of relevant evaluation accounts) or allow for a withdrawal to be requested (in the case of relevant FT+ Trader Phase accounts).
    16. Rules By Program
      1. Experienced Program

        Phase 1

        1. Maximum Simulated Loss: Relative, 6% trailing from starting balance
        2. Daily Simulated Loss: Balance–based static 4% of initial capital
        3. Simulated Profit Target 10% of initial capital

        “FT+ Trader Phase” (Simulated-live phase)

        1. Maximum Simulated Loss: Relative, 6% trailing from starting balance
        2. Daily Simulated Loss: Balance–based static 4% of initial capital
      2. Advanced Program

        Phase 1

        1. Maximum Simulated Loss: Relative 10% trailing of initial capital
        2. Daily Simulated Loss: Balance–based static 5% of initial capital
        3. Simulated Profit Target 10% of initial capital

        Phase 2

        1. Maximum Simulated Loss: Relative 10% trailing of initial capital
        2. Daily Simulated Loss: Balance–based static 5% of initial capital
        3. Simulated Profit Target 5% of initial capital

        “FT+ Trader Phase” (Simulated-live phase)

        1. Maximum Simulated Loss: Relative 10% trailing of initial capital
        2. Daily Simulated Loss: Balance–based static 5% of initial capital
      3. Premium Program

        Phase 1

        1. Maximum Simulated Loss: Relative 8% trailing of initial capital
        2. Daily Simulated Loss: Balance–based static 4% of initial capital
        3. Simulated Profit Target 8% of initial capital

        Phase 2

        1. Maximum Simulated Loss: Relative 8% trailing of initial capital
        2. Daily Simulated Loss: Balance–based static 4% of initial capital
        3. Simulated Profit Target 5% of initial capital

        “FT+ Trader Phase” (Simulated-live phase)

        1. Maximum Simulated Loss: Relative 8% trailing of initial capital
        2. Daily Simulated Loss: Balance-based static 4% of initial capital
      4. Prestige Program

        Phase 1

        1. Maximum Simulated Loss: Static 10% of initial capital
        2. Daily Simulated Loss: Balance–based static 5% of initial capital
        3. Simulated Profit Target 10% of initial capital
        4. Minimum profitable days: 3 days, 0.5% of initial capital gained each day

        Phase 2

        1. Maximum Simulated Loss: Static 10% of initial capital
        2. Daily Simulated Loss: Balance–based static 5% of initial capital
        3. Simulated Profit Target 5% of initial capital.
        4. Minimum profitable days: 3 days, 0.5% of initial capital gained each day

        “FT+ Trader Phase” (Simulated-live phase)

        1. Minimum profitable days: 3 days, 0.5% of initial capital gained each day
        2. Maximum Simulated Loss: Static 10% of initial capital
        3. Daily Simulated Loss: Balance-based static 5% of initial capital
      5. Master Program

        “FT+ Trader Phase” (Simulated-live phase)

        1. Maximum Simulated Loss: Relative, 6% trailing from starting balance
        2. Daily Simulated Loss: Balance–based static 6% of initial capital
  4. Account
    1. When we accept your initial order to purchase a Program, we will create an account and email you the account details and password (“Account”).
    2. You must ensure that your password is kept secure and confidential and you must not allow a third party to access your Account. You must immediately notify us of any unauthorised use of your password or any other security breach relating to your Account. You are responsible for any activity on your Account. We are not responsible for any activity that occurs on your Account including any unauthorised access of your Account. We cannot reverse any activity that occurs on your Account, including any activities performed by an unauthorised third party. It is your sole responsibility to monitor and control access to and use of your Account and password. You must take all other actions that we reasonably deem necessary to maintain or enhance the security of our computing systems and networks and your access to any Program.
    3. You must not create more than one Account (even if using different email addresses) without obtaining our prior written consent. See our Help Center for details of our normal approach.
  5. Your obligations and restrictions
    1. You are permitted to use any Program solely for the purpose of practicing your trading techniques and strategies by executing simulated trades using simulated money in accordance with these Terms, the Agreement (if applicable), the Program Rules and Evaluation Rules (if applicable)(“Purpose”).
    2. When using the Website and any Program, you agree not to:
      1. attempt to undermine the security or integrity of the Website or Program, or our computing systems or networks of or those of our suppliers;
      2. use, or misuse, the Program or Website in any way which may impair the functionality of the Program or Website, or other systems used to deliver the Program or operate the Website, or impair the ability of any other user to use the Program or Website;
      3. attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access, or to the computer system on which the Program or Website are hosted;
      4. transmit, or input into the Program or Website, any files, content or data that may damage any other person’s computing devices or software, content that may be offensive, or in violation of any law;
      5. create links to the Program or Website unless we give you prior written consent;
      6. attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Program or operate the Website;
      7. access all or part of the Program in order to develop a product which competes with the Program;
      8. use the Program or Website for any unlawful purpose;
      9. resell, sublicense or export the software associated with the Program;
      10. engage or co-operate with any third party to execute trades or permit any third party to execute trades on your behalf using your Account, including the use of services which exist in order to pass a user’s challenge on their behalf;
      11. access another user’s account, trade on behalf of another user, or manage or operate another user’s account; or
      12. circumvent any technical restrictions.
    3. You are responsible for configuring your information technology and computer programmes to access and use the Website and any Program.
    4. You are responsible for ensuring that the user-inputted address details are correct at the point of purchase. Should a discrepancy be identified, you are responsible for correcting this at the earliest opportunity in line with the below clauses:
      1. Should incorrect address information lead to the non-payment of relevant sales taxes (such as VAT), this will be proactively pursued by FTP to ensure the appropriate rate of tax is charged for the delivery of digital services within the country you reside.
      2. Actions to pursue remedy for incorrect or fraudulent details include, but are not limited to:
        1. Issuing an invoice to recover taxes owed;
        2. Forfeiture of some or all of any simulated-profit at the point of payout;
        3. Suspension or forfeiture of any or all accounts linked to the user;
        4. Banning of future purchases;
        5. and; where necessary, Civil recovery via litigation.
  6. Intellectual Property rights
    1. In this Clause 6, “IPR” shall mean any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
    2. All IPR contained in and relating to any Program and Website are owned by or licensed to us. You do not have a right to use any IPR contained in or relating to any Program and the Website otherwise than as expressly permitted in these Terms or by law.
    3. You may print or download content from our Website and any Program for your own personal, non-commercial use or copy the content to other individuals for their personal information provided that:
      1. no content is modified in any way;
      2. no graphics are used separately from accompanying text;
      3. our copyright and trade mark notices appear in all copies and you acknowledge our Website and/or the relevant Program (as applicable) as the source of the material; and
      4. the person to whom you provide these materials are made aware of these restrictions.
    4. You are under no obligation to provide feedback, improvements or other suggestions (“Feedback”) relating to any Program or the Website. If you do so, you acknowledge that:
      1. we are entitled to use such Feedback as we determine in our sole discretion including but not limited to developing, improving or modifying any Program and the Website and without acknowledgement or payment to you; and
      2. we shall own any and all IPR subsisting in or arising in relation to such Feedback as may be incorporated into future versions of any Programs and/or the Website.
  7. Disclaimer
    1. The Programs are delivered using simulated-live accounts only. All simulated trades are fictitious in nature and at no point will you trade in real-world financial instruments, i.e. CFDs, securities, or commodities.
    2. The Programs do not provide the same experience as trading a live trading environment using your personal funds, due to the perceived psychological differences of managing simulated funds, versus personal real-world funds.
    3. You should consider the financial risk to you before purchasing any Program. You should only purchase a Program with funds you can afford to spend.
    4. The price you pay to purchase a Program is not a deposit or investment. The fee is used towards the administration costs of servicing the complexities of the simulated-live environment, our staffing costs, and in the accrual of capital to service payments to users that earn rewards from their trades.
    5. We do not provide investment or other financial advice or recommendations.
    6. Your performance is not indicative of trading on real financial markets. Past performance and demo gains are neither a guarantee nor an indication of future performance.
    7. You should not rely on, or take (or not take) a decision based on any information, results, suggestions found on or obtained through the Website or your use of any Program.
    8. The Website and all Programs are provided on an “as is” and “as available” basis.
    9. To the fullest extent permitted by law, we make no promises or warranties of any kind that:
      1. any Program will:
        1. achieve any intended result or purpose;
        2. meet your requirements;
      2. the Website and any Program:
        1. will always be secure and free from viruses (although we comply with industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may harm the Website, any Program or the device that you use to access the Website or any Program);
        2. and any content on it will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website or any Program from time to time;
        3. will stay the same, as we may change, modify, amend, add to or remove some or all of the functionality of or content on any Program or the Website from time to time;
        4. and any content on it will be accurate, error free, complete or up to date;
        5. will be compatible with all or any hardware and software you may use; or
        6. any content on them does not infringe a third party’s intellectual property rights.
    10. We may link to other websites. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way, and do not endorse them. You should check the third party’s terms and conditions and privacy policy when you visit their websites.
  8. Our responsibility to you for loss or damage you suffer
    1. This Clause 8 sets out our entire liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) in respect of:
      1. any breach of these Terms;
      2. any use made by you of any Program and the Website; and
      3. any representation, statement or tortious act or omission (including negligence) made by us.
    2. Subject to the provisions of this Clause 8, our total liability to you shall not exceed the price you paid for the Program.
    3. Nothing in these Terms excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation; or
      3. any liability which cannot be legally excluded or limited.
    4. We are only liable to you for losses which you suffer as a direct result of our breach of these Terms and which are reasonably foreseeable.
    5. We accept no responsibility or liability whatsoever, for any claims, costs, losses, expenses or damages you incur (whether direct, indirect or consequential) if you rely on, or take (or not take) a decision based on any information, results, suggestions found on or obtained through the Website or your use of any Program.
    6. If you use the Program for any commercial or business purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    7. We have no liability for any information displayed on the Trading Platform, or for any interruptions, delays or inaccuracies in the market or statistical data displayed on the Trading Platform.
    8. FTP disclaims to its users that undertaking any trading, whether simulated or otherwise, on its platform or elsewhere may not be profitable. Please review our published Disclaimers in full prior to participation. FTP makes clear that performance in a simulated environment is not indicative of like-performance in real financial markets. Do not use results obtained within FTP’s platform to inform choices to trade in real markets at any point. Hypothetical performance results are not indicative of future performance and may lead to significant financial harm should you engage in real trading, in real markets. FTP offers simulated-live conditions only.
  9. Term, termination and consequences of termination
    1. We will grant you access to a Program on or after the date on which we accept your order pursuant to Clause 12.2, until the date:
      1. We disable your access to the applicable Program on a permanent basis pursuant to Clause 3.13, Clause 3.14(a) or Clause 9.4 below;
      2. We withdraw the Program in its entirety; or
      3. you cease to make use of your simulated account by placing a simulated trade for a consecutive period of 30 days.
      4. Whichever is the earlier (“Term”).
    2. At the end of the Term:
      1. you shall cease use of the applicable Program;
      2. we will disable your access to the applicable Program; and
      3. all trades on the applicable Program will be closed.
    3. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after the Term shall remain in full force and effect.
    4. If you breach any of these Terms, the Agreement (if applicable), the Program Rules and/or Evaluation Rules (if applicable) we reserve the right to suspend or terminate your Account and you will not be entitled any payment if we suspend or terminate. We will email you to let you know if we suspend or terminate your Account.
  10. Trading styles and risk management
    1. FTP may perform a risk review on accounts at any stage of the process. FTP reserves the right to terminate an account or agreement or deny a withdrawal request if it is deemed a user has abused margin availability on an account or not applied an appropriate risk management strategy. Such strategies include, but are not limited to those described below.
    2. Prohibited Strategies:
      1. Displaying insufficient risk management in a way that would not be an applicable strategy in the real market where the following hallmarks are most prevalent:
      2. Excessive risk taking in terms of the % of an account risked in a single simulated-trade;
      3. Excessive cumulative risk taking in terms of the % of an account risked in a series of overlapping simulated-trades;
      4. Excessive risk taking exacerbated by news events. This relates to a “Boom or Bust” approach where the success or failure of the account relies upon one simulated-trade, or a series of simulated-trades connected to a major news event.
      5. Simulated-trading in such a manner that is in contradiction with how trading is actually performed in real forex or other relevant financial markets; or in a way that would establish justifiable concerns that a real broker or other provider might suffer financial harm as a result of the user’s activities were they conducted in real financial markets. This includes over-leveraging, over-exposure through their simulated-positions, and activities that could be construed as ‘one-sided bets’.
      6. Simulated-trading which either knowingly, or unknowingly, exploits errors or delays in pricing feeds including, but not limited to Arbitrage.
      7. Any trading style and / or use of the simulated trading account that is suspected of taking unfair advantage of, or exploits the use of, a simulated trading account.
      8. Tick-scalping or other abusive trading practices that take an unrealistic advantage of simulated trading conditions that would not be possible in real market trading.
    3. To the fullest extent possible using technologies available to it, FTP will seek to uncover abuse of its Programs. By accepting these Terms the user accepts that any relevant account data may be shared with any relevant service providers for the purpose of cheat-detection and abuse-prevention.
      1. We do not permit copy trading of any kind across accounts. This includes having the same positions on the same market in the same direction open at the same or similar time (as judged by FTP) across more than one account, within a reasonable timeframe of the first simulated trade being opened. This also applies if your account is linked via corresponding simulated trades to an account that has been issued to another user, whether or not the other account is operated by Funded Trading Plus.
      2. Hedging across multiple accounts. It is prohibited to open, or benefit from the opening of, opposing yet corresponding positions across multiple accounts (as judged by FTP). For example, a simulated trade buying XAU/USD on Account 1, whilst simultaneously opening a corresponding simulated trade selling XAU/USD on Account 2, within a reasonable timeframe (as judged by FTP) of the first simulated trade being opened. This also applies if your account is linked via corresponding simulated trades to an account that has been issued to another user, whether or not the other account is operated by Funded Trading Plus.
    4. FTP reserves the right to vary prohibited strategies from time to time as it deems appropriate, and to apply its discretion when applying these terms, without notice. This includes identifying practices not hitherto included, which nevertheless amount to a novel abuse of the platform.
    5. FTP may apply any of the below, either in isolation or multiples, in response to account activity that falls within the behaviours listed in Section 10:
      1. Where behaviours listed in Section 10 (including 10.2 and 10.3) have been identified during any risk review at any phase or point of the user’s participation of any paid program, on any FTP account, FTP may take action to tackle prohibited behaviours. This includes reviews taken at milestones such as an Evaluation pass or at the point of a withdrawal of real-world funds of simulated profits.
      2. FTP may consider the following actions, or consider other solutions not listed at its discretion based on the risk it perceives from the behaviours identified:
        1. Forfeiture of an account pass
        2. Forfeiture of any and all simulated-profit from within the “FT+ Trader Phase” (simulated live) account.
        3. Enforce that any continuation of the user’s participation in any FTP Program is subject to the user (or Contracted Researcher) being placed upon, and complying with any risk management plan proposed by FTP, including but not limited to the reduction of simulated-leverage available to the user or Contracted Researcher.
        4. Terminate the relevant account as per Section 9.4 of these terms.
        5. Ban the user or Contracted Researcher from any further purchases with FTP and any sister or subsidiary firms as may be relevant now or in the future.
      3. Should any action be necessary under 10.5.b., there will be no refund for services already rendered by FTP.
    6. The use of any external or third-party software, including but not limited to automated trading programmes, Expert Advisors, or API integrations, remains the sole responsibility of the account holder. FTP cannot accept liability for issues arising from malfunctions, freezes, order-execution failures or a general lack of compatibility between FTP’s offered platforms and any third-party software not otherwise provided by FTP.
      1. FTP reserves the right to demand, and be granted access to, any external third-party software that the user employs on platforms and Programs offered by FTP. This includes access to any logs or other information, including source code, that FTP deems necessary in order to assess whether the third-party software breaches any of these terms, or trading rules.
      2. Failure to comply with a request under Section 10.6.a. will constitute a breach of these Terms and will result in the penalties as described Section 10.5.b. and / or Section 9.4 at FTP’s sole discretion.
  11. BUSINESS DISRUPTION
    1. In the event of a significant disruption in service e.g. a trading platform becomes unavailable, and you are currently in the ‘FT+ Trader’ phase, all simulated-live balances shall be frozen until such time as they can be transferred to a future available trading platform. The equity or balance of an account may be ‘snapshotted’ at the earliest convenience of FTP. Any active/open trades or closed trades on an account may be closed or cancelled at the earliest convenience at FTP’s sole discretion. In this circumstance, FTP is not liable for any simulated-losses or simulated-gains made on accounts and FTP does not need to apply any credits or adjustments to balance or equity on an account that may have been made or lost from the mentioned active/open trades.
    2. In the event of a significant disruption in service e.g. a trading platform becomes unavailable and you are participating in an Evaluation program
      1. FTP will transition you to an alternative trading platform, including identical metrics e.g. drawdown levels.
      2. Offer alternative options at FTP’s sole discretion.
  12. Our Privacy Policy and Cookies Policy
    1. For more information on how we collect and use your personal data in relation to your use of any Program, please see our Privacy Policy.
    2. For more information about the type of cookies used on our Website and how you can set your cookie preferences, please see our Cookies Policy.
    3. In circumstances where FTP reasonably considers that its public reputation has been materially harmed by a user or Contracted Researcher publishing unduly negative, misleading, or defamatory content in a public forum, FTP reserves the right to respond publicly. FTP may process personal data under Article 6(1)(f) of the UK General Data Protection Regulation (UK GDPR), which allows processing where necessary for the purposes of FTP’s legitimate interests, specifically, protecting its reputation and ensuring factual accuracy.
    4. Before responding publicly as described in Clause 12.3, FTP will, where it considers it reasonable and practicable, attempt to contact the individual concerned to seek correction or removal of the published content, and to provide an opportunity to resolve the matter privately.
    5. By accepting these terms, you acknowledge that, where necessary to correct reputational harm as described in 12.3, FTP may reference relevant and proportionate parts of your prior communications or public statements, limited strictly to what is necessary to provide factual clarification. FTP will avoid disclosing any personal data that is not already publicly known or directly relevant to the issue raised.
  13. Other important terms
    1. You may not transfer any of your rights under these Terms to any other person, company or organisation.
    2. We may transfer our rights under these Terms to another company or organisation or ask another company or organisation to fulfil any of our obligations under these Terms. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights.
    3. Only you and we have rights under these Terms. No other person, company or organisation shall have any rights under these Terms.

Part 2- ORDERS

This Part 2 applies to your order and purchase of any Programs.

  1. Orders and contracts
    1. You can place orders to purchase any Programs on our Website.
    2. Only individuals that are at least 18 years of age are permitted to purchase a Program as described in these Terms. By submitting an order, you confirm that you are at least 18 years of age.
    3. When you submit an order on the Website, we will send you an email to confirm receipt of your order. Your order is only deemed accepted after we have sent you a further email stating your order number and confirming receipt of your payment (“Order Acceptance Email”). When we send you the Order Acceptance Email, you will have entered into a contract with us incorporating these Terms and the Agreement (if applicable) to access and use the Program you have ordered.
    4. We are under a legal duty to ensure all Programs we provide: (a) conform to their specification and functionality as set out on the Website and (b) meet all legal requirements, at the time of your purchase.
    5. You must keep your contact details in your Account up-to-date so that we can contact you about your order and your Account.
    6. If there is an error in relation to your order, please email us as soon as possible at [email protected]
    7. We may reject any order without giving a reason.
    8. FTP maintains an active list of where its services are available to users. This is expressed in the legal disclaimer at the footer of our website. Additionally we hold a section with our Help Centre which details the current list of prohibited countries.
    9. FTP reserves the right to amend and update the list of prohibited countries as it deems appropriate and at its sole discretion.
    10. Certain payment gateways may enforce their own restrictions from time to time as they consider reasonable, which may limit the availability of certain payment processors in certain countries.
    11. Where FTP removes its services for a geographic region which was previously available, it will contact users or Contracted Researchers from the affected regions and coordinate any relevant next steps that it deems appropriate.
    12. FTP has high standards of Anti-Money Laundering (AML), Know Your Customer (KYC), and Know Your Business (KYB) controls. FTP uses a third-party identity verification service to facilitate this function, and FTP requires identity and liveness checks related to international sanctions and terrorism watch-lists. This is to ensure that prior to any funds being transferred between FTP and a user or Contracted Researcher, that all due diligence is completed. FTP may make changes to its processes as it deems necessary based on risk, or in order to make a reasonable decision as to whether KYC has been passed or otherwise. Core aspects of FTP’s AML, KYC and KYB controls are summarised below:
      1. The final decision maker as to whether KYC has been passed or failed is FTP.
      2. FTP may stipulate that a certain form of identification is used during the relevant identification verification purpose e.g. stipulating that a passport is used rather than an identity card or driving licence. Where this is the case the user will be contacted.
      3. Failure to pass any required or requested check under 12.12 to FTP’s sole satisfaction will result in non-payment for any services rendered and termination of any active evaluation, or “FT+ Trader Phase” (simulated-live) accounts.
      4. Any user who passes an evaluation with FTP and is pending an upgrade to the “FT+ Trader Phase” is required to complete, and pass, any and all of FTP’s KYC processes before an account will be issued.
      5. Any user who purchases a “Master” program (or any “Instant Funded” account) does so with the understanding that this purchase is subject to completing, and satisfactorily passing, the KYC checks in Section 12.
      6. Any user who purchases a “Master” program (or any “Instant Funded” account) does so with the understanding that this purchase is subject to the user signing and returning a Contracted Researcher Agreement.
      7. For the avoidance of doubt, a signed Contracted Researcher Agreement and satisfactory approval of KYC is required before any funds can be transferred from FTP to any user of any program.
  2. Cancellation of orders
    1. If you are a consumer, (i.e. you are not purchasing a Program in the course of your business, trade or profession), then you may cancel your order without giving any reason by:
      1. writing to us at the email or postal address at Clause 1.2, or completing and returning the cancellation form at the end of these Terms by email or post (“Cancellation Notice”). If you cancel using the cancellation form, we will acknowledge receipt of the cancellation form by email; and
      2. sending us the Cancellation Notice within 14 days from the date of the Order Acceptance Email (“Cancellation Period”).
    2. If you have made use of any Program within the Cancellation Period, you will not have a right to cancel your order.
      1. In respect of ‘Programs’ (Evaluations and Instant Funding accounts), whilst within the Cancellation Period, you waive your right to a refund upon making the first simulated-trade.
      2. In respect of educational course materials delivered through the PropIQ portal (“PropIQ Membership”) you waive your right to a refund whilst within the Cancellation Period, upon accessing the course materials by logging into the course platform – or – upon making the first simulated-trade on the included Program account.
    3. If you cancel your order in accordance with this Clause 15, we will reimburse you the payments we have received from you in relation to your order. We will reimburse you without undue delay, and no later than 14 days after the date we receive the Cancellation Notice. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
    4. For any Cancellations (Refunds) we will at all times deal with requests in line with our published Refund Policy.
  3. Price
    1. We will charge you a fee for any Program you purchase.
    2. Our charges for all Programs are set out on our Website. We may vary our charges from time to time, however any changes in our fees will not apply to any orders which we have accepted.
    3. All prices on our Website are exclusive of VAT. Where applicable for your region, VAT (or sales tax) at the appropriate rate will be applied to your order at the time of purchase.
  4. Payment
    1. You must pay for your order in advance and in cleared funds.
    2. You may pay for your order:
      1. using your credit or debit card; or
      2. using such e-wallets or e-money or crypto-currencies as are accepted on the Website from time to time.
    3. You have to enter your chosen payment method and details when you submit your order. By completing your payment details, you confirm that the method of payment being used belongs to you.
    4. Your credit or debit card account will be debited with the cost of your order on submission of your order.
    5. All payments are subject to the approval of the financial institution issuing your credit/debit card or the provider of the e-money or an e-wallet. We will not be responsible if the payment fails credit verification or if such financial institution or provider refuses to accept or honour the payment for any reason.
    6. We may report any suspicious transactions to the relevant authorities.
    7. Please note that it can take 2 to 3 days (excluding weekends and bank holidays) to process your payment. We will tell you if we incur any issues obtaining approval for the payment. This may cause a delay in accepting your order and we will not be able to accept your order until we have received payment.
    8. By accepting this agreement and paying for your order you are certifying that your address details are correct as per Section 5.4.
    9. Where you are a business user and purchase any Program in a business to business (B2B) transaction you must select the relevant country that your business is registered in, and pay the appropriate amount of sales tax or VAT at the point of purchase. You are then responsible for claiming any tax back from the relevant authorities in your home jurisdiction. FTP does not currently have the technology to zero-rate applicable taxes at the point of sale, and this remains your responsibility to pay and reclaim the appropriate rate of tax.
    10. Being a business user does not exclude you from any of the penalties listed in Section 5.4, if you have not otherwise followed the requirements of Section 17.9 (above).
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